EN Spa Cancellation Policy
Effective Date: June 20, 2026
EN Spa Cancellation Policy
At EN Spa, we reserve time specifically for you. Our therapists and estheticians prepare for each appointment in advance, and your reserved time is held exclusively for your visit. To protect our team’s schedules and ensure availability for all guests, we ask that you honor the following cancellation policy:
Individual Appointments
24-Hour Cancellation Policy
Cancellations made within 24 hours of your scheduled appointment time are subject to a 50% charge of the service booked.
No-Show Policy
If you do not arrive for your appointment and do not notify us, this is considered a no-show.
No-shows are charged 100% of the scheduled service.
Group Appointments
A group appointment is defined as three (3) or more guests receiving services during the same reservation period.
Because group reservations require us to reserve multiple treatment rooms and service providers, additional cancellation terms apply.
Group Cancellation Policy
Cancellations or guest cancellations made more than 72 hours before the scheduled appointment incur no charge.
Cancellations, rescheduling requests, or reductions in group size made within 72 hours of the scheduled appointment are subject to a charge of 50% of the reserved services affected.
Cancellations, rescheduling requests, or reductions in group size made within 24 hours of the scheduled appointment are subject to a charge of 100% of the reserved services affected.
Group no-shows are charged 100% of all reserved services.
A valid credit card or debit card is required to secure group reservations.
Thank You for Respecting Our Time
We appreciate your understanding and cooperation. These policies help us maintain the highest level of service for every guest while supporting our dedicated team of wellness professionals.
