Frequently Asked Questions

At EN Spa, we believe in harmony for mind, body, and spirit. "EN" actually means "connection" in Japanese. Our services blend ancient wellness traditions with modern therapies, all set in a minimalist environment inspired by Zen design. Every treatment is thoughtfully tailored to provide a truly holistic and transformative experience, with an emphasis on the mind-body connection. We aspire to provide a truly unique and special experience for Boise, Garden City and the surrounding Treasure Valley.

Our service menu is curated to address every aspect of your wellbeing. We offer everything from rejuvenating facials, deeply relaxing massages, and holistic body treatments to specialized esthetic therapies. Each treatment is customized to meet your unique needs, ensuring a personalized and effective experience.

Booking at EN Spa is seamless and client-centric. Simply use our secure online appointment system—designed for easy navigation—by clicking the "Book Now" button or call our dedicated team during business hours. We recommend booking in advance to ensure your preferred service and time slot.

Massage therapy offers a broad range of physical and mental health benefits. Physically, massage can help improve circulation, reduce muscle stiffness, and enhance flexibility while easing pain, inflammation, and even aid in recovery of an injury. Mentally, it reduces stress levels, lowers anxiety, and can boost sleep quality by promoting overall relaxation. Many reputable sources, including Mayo Clinic Health System and Cleveland Clinic, note that massage works as an integrative tool—whether you’re dealing with chronic pain, tension headaches, or just the everyday stresses of life, a well-delivered massage can recalibrate the body’s stress responses, reduce systemic fatigue, and promote healing.

When you arrive for your massage session, you’ll typically begin by filling out a brief health history form that highlights any injuries, medical conditions, or areas of concern. This allows your massage therapist to tailor the session to your specific needs. Next, you’ll enter a calm treatment room where your therapist will review your questionnaire and discuss any preferences regarding pressure, focus areas, and overall comfort. In a traditional table massage, the massage therapist will leave the room to allow you to undress to your comfort level and lie on the table covered with a sheet or towel—with only the treated areas exposed at any time. Sessions can last anywhere from 30 to 120 minutes and often conclude with post-treatment suggestions such as hydrating or gentle stretching. This process is designed to be both respectful of your privacy and focused on your optimal healing experience.

No matter your comfort level, the decision to remove clothing during a massage is entirely up to you. At EN Spa, clients are invited to disrobe to a level that best allows the therapist to work on specific areas while still being appropriately draped for modesty. For example, if the focus is on your back, you might remove your shirt and bra, while keeping your underwear on is a perfectly acceptable choice if that makes you more comfortable. Fully clothed techniques are also available. Ultimately, your comfort is the highest priority, and you should feel empowered to only reveal as much as you’re comfortable with.

In general, a massage should be a relaxing and healing experience—not a painful one. That said, certain techniques, particularly deep tissue massage, may involve some degree of discomfort as the therapist works through tight knots or adhesions. Many clients refer to this temporary sensation as a “good hurt” because, while it might be slightly uncomfortable during the session, the relief and improved mobility afterward often outweigh the brief discomfort. It’s important to communicate with your therapist about your pain threshold; you should never feel pressured to endure pain that becomes distressing or excessive. An optimal massage adjusts the pressure to suit each individual’s body and sensitivity, ensuring that any discomfort remains within a tolerable range.

The choice of whether to engage in conversation during your massage is entirely personal. Many clients appreciate the quiet, using the session to disconnect and deeply relax. Others find that occasional small talk helps them feel more at ease, especially during the introduction or to promptly communicate if the pressure needs tweaking. At EN Spa, we invite you to go inward during a treatment to reach a deeper state of relaxation however, our massage therapists will tailor their interaction based on your cues, ensuring that the session remains both therapeutic and comfortable. Whether you enjoy a serene silence or a few words of guidance, letting your therapist know your communication preference will help them deliver a session that best suits your needs.

Your health and safety are our top priorities. We adhere to rigorous cleaning and sanitation standards, follow industry best practices, and continually update our procedures according to local and national guidelines. Our staff is trained in advanced hygiene protocols so you can relax and enjoy your experience with complete peace of mind.

Absolutely. We understand that each client’s needs are unique. Whether you’re seeking relief from stress, skin rejuvenation, or targeted pain relief, our experienced therapists work with you to design a treatment plan that aligns with your wellbeing goals.

Yes, we have thoughtfully designed membership tiers and package deals that provide exclusive benefits, consistent care, and attractive savings. If you are a frequent visitor to Boise or a resident our memberships are a way to encourage regular wellness routines while offering you an elevated level of service and personalized perks. Please email us at [email protected] for membership details.

We appreciate every client’s time and work hard to deliver a top-tier experience for everyone. If you need to cancel or reschedule, we kindly ask for a notice of at least 24 hours. For appointments canceled within 24 hours we charge 50% of the service total if we cannot fill that spot. This policy helps us manage appointments efficiently while maintaining the quality and availability of our services.

Our treatments are crafted with versatility in mind, but we always recommend a brief consultation. This ensures that the therapy you select is perfectly aligned with your skin type, health goals, and any specific needs or concerns you might have.

Yes, gift cards are available both digitally and in print. They make a thoughtful gift for special occasions, offering your loved ones the chance to indulge in a rejuvenating spa experience that nourishes both body and soul.

We’re here to help. For any questions or personalized assistance, please call or text us at (208) 252-6565 or use the contact form on our website. We look forward to guiding you on your journey to wellness.

To maximize your experience, we recommend arriving at least 10 minutes early to unwind and prepare. Hydrating well, avoiding heavy meals beforehand, and wearing comfortable clothing can also enhance your relaxation.

Yes! Relaxation should be a shared experience! We provide specialized couples massages and group wellness experiences tailored for friends, family, or corporate retreats. Let us know your preferences, and we’ll craft a rejuvenating session for you and your guests.

We carefully select high-quality, natural, and ethically sourced products that align with our holistic wellness philosophy. Many of our treatments incorporate doTERRA essential oils and other premium skincare formulations designed for deep nourishment.

Absolutely! Many of the products we use are available for purchase, allowing you to continue your wellness journey at home. Our team can recommend the best options based on your skin type and relaxation goals.

Yes, we strive to make every experience personalized and comfortable. If you have allergies, sensitivities, or specific health concerns, please inform us in advance so we can tailor your treatment accordingly.

Yes, we have specialized prenatal massages and treatments designed to support expecting mothers. These services focus on relaxation, circulation, and alleviating common pregnancy discomforts in a safe and nurturing environment.

To extend the benefits of your session, we recommend staying hydrated, avoiding caffeine or alcohol immediately after, and taking time to rest. Gentle stretching and mindfulness practices can also enhance your post-treatment glow.

Absolutely! At our Boise location we offer private spa experiences for special occasions, including birthdays, bridal parties, and corporate wellness retreats. Contact us at [email protected] to customize an unforgettable event tailored to your group’s needs.

Absolutely not. At EN Spa, we believe in permission-based marketing and authentic client relationships. Our therapists may recommend treatments or products that align with your wellness goals, but there is never any pressure to purchase.

No worries! Our team is happy to guide you. Whether you’re looking for relaxation, skincare solutions, or pain relief, we’ll help you choose the perfect treatment based on your needs and preferences. Feel free to call us at (208) 252-6565, email us: [email protected], or via our Contact Us page.

We understand that life happens! If you arrive late, we’ll do our best to accommodate you, but your session may be shortened to ensure we stay on schedule for other clients. We recommend arriving early to fully enjoy your experience.

Yes! If you have a preferred therapist, let us know when booking, and we’ll do our best to accommodate your request. If your chosen therapist isn’t available, we’ll match you with another skilled professional who aligns with your needs.

Gratuity is not included, but it is always appreciated. If you’d like to tip your therapist, you can do so at checkout. Standard gratuity in the spa industry is typically 15-20%, but the amount is entirely at your discretion.

We take skin sensitivities seriously. Please inform us of any allergies or concerns before your appointment so we can tailor your treatment accordingly and ensure a safe, soothing experience.

To maintain a peaceful environment, we encourage guests to silence their phones and embrace the relaxation experience. If you need to use your phone, please do so discreetly to respect the tranquility of others.